I led a specialist Anti-social Behaviour (ASB) team for a large housing provider in the Southwest for a decade. During this time I contributed to national policy as a member of the ASB Advisory Panel for the Department for Levelling Up, Housing and Communities, and contributed to Home Office reports on County lines for improved outcomes for communities. I was also shortlisted for the Woman in Housing Awards in 2022 and twice won coveted Chief Exec Awards within my organisation.  In 2021, my experiences in various cross-sections of public sector working led me to stand as a candidate for the Police and Crime Commissioner elections.

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More recently, I was the MARAC Chair in my local area and have been ASB Strategic Lead within a Public Protection department for a Local Authority. My wide-ranging scope in this role saw myself leading community and homes ASB teams, Community Safety Scheme Officers (CSAS), and Environmental Protection.  

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Adding to my practical experience, I am also currently studying community safety within a Masters degree in Crisis Management, with a focus on local resilience to educate and increase skills for the future in risk management, preparedness and planning. I also have qualifications in BSc in Public Services, Housing (CIH), Leadership (CMI), Restorative Practice and Trauma Management. 

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Outside of work I value volunteering, having previously been a Police Special Constable, Scrutiny Panel member for Stop and Search, Victim Support, and Media Tone Analyst.

I am passionate about delivering training on important topics because being able to share knowledge empowers individuals to create meaningful change for our communities.

 

Whether it’s safeguarding, anti-social behavior tools and powers, domestic abuse awareness, building resilience or leadership, the feedback that we see from the training demonstrates how powerful it can be in providing confidence and encouragement to be professionally curious. It’s a real pleasure to do this work - making a real difference to people’s roles, and of course our communities 

I’ve been working in social housing since I was a young, fresh faced and very naïve 16-year-old. I left school not knowing what I wanted to do and fell into a Customer Service role in a Housing Association. I’ve worked in various roles across the sector but always had a passion for working with vulnerable people. I think one of my favourite roles was as a Housing Officer. I just loved getting my teeth stuck into complicated hoarding cases and seeing how I could help to make even a small difference.

 

I went on to lead a team of 8 Housing Officers. In 2020 my career has naturally led me into the world of Safeguarding and my current role as a Safeguarding & Tenancy Sustainment Manager. I met Chris during a Safeguarding training course he was delivering in 2022. I could sense he was equally as passionate as I am about supporting vulnerable residents and children. Chris’s training session had a real impact on me and how I viewed safeguarding. I felt truly inspired!

 

I started working as an associate with CGTC in October 2023. I have been lucky enough to deliver training to numerous different housing providers in the country and met some amazingly talented people. I have learned so much about myself, different subject matters and gained confidence I didn’t even know I lacked. But the real beauty of training, is the lasting impact you can have and ultimately promoting good practice across the sector, leading to happier/ safer residents.

 

Working on the frontline gives me valuable knowledge and understanding of societal pressures that affect housing colleagues across the sector. It means I am adaptable, approachable, and open to challenge.

I am an experienced senior leader with fifteen years in the social housing sector. I have held Director and Executive roles at different Housing Associations. I currently work as an associate consultant, supporting delivery of strategic reviews and service improvement. I have a non-executive role at  an award-winning social enterprise with a mission to prevent homelessness and run a freelance photography business.

 

Throughout my work in the social housing sector, I have witnessed first-hand the impact of a good home, quality support and services can make. For so many people, a good home is a foundation for a good life. In my experience, this foundation most often starts with excellent people. I am a chartered member of the Chartered Institute of Housing (CIH) and was a founding member of CIH Futures. I contributed to the Department for Levelling Up, Housing and Communities (DLUHC) professionalism review, advocating for well-trained, professional teams as the key to delivering quality housing services.

 

I specialise in strategic reviews, service
improvements, and governance. As well as delivering training, my consultancy
work includes Housing Ombudsman independent reviews, ASB and safeguarding
service reviews, pre-regulatory inspection assessments, and strengthening resident
scrutiny and accountability.

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I am an advocate for normalising conversations about mental health, particularly amongst men. I have delivered to frontline housing services, managed and led teams, chaired regional safeguarding committees and established services to meet local needs. From the frontline to the executive team, I am experienced in managing challenge and difficult conversations. I enjoy bringing all my experiences to the team and working alongside Chris, who’s passion for his work is infectious.