Claire led a specialist Anti-social Behaviour (ASB) team for a large housing provider in the Southwest for a decade. During this time she contributed to national policy as a member of the ASB Advisory Panel for the Department for Levelling Up, Housing and Communities, and contributed to Home Office reports on County lines for improved outcomes for communities. Claire was also shortlisted for the Woman in Housing Awards in 2022 and twice won coveted Chief Exec Awards within her organisation.  In 2021, her experiences in various cross-sections of public sector working led her to stand as a candidate for the Police and Crime Commissioner elections.

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More recently, Claire was the MARAC Chair in her local area and has been ASB Strategic Lead within a Public Protection department for a Local Authority. Her wide-ranging scope in this role saw herself leading community and homes ASB teams, Community Safety Scheme Officers (CSAS), and Environmental Protection.  

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Adding to her practical experience, Claire is also currently studying community safety within a Masters degree in Crisis Management, with a focus on local resilience to educate and increase skills for the future in risk management, preparedness and planning. Claire also has qualifications in BSc in Public Services, Housing (CIH), Leadership (CMI), Restorative Practice and Trauma Management. 

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Outside of work Claire values volunteering, having previously been a Police Special Constable, Scrutiny Panel member for Stop and Search, Victim Support, and Media Tone Analyst.

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''I am passionate about delivering training on important topics because being able to share knowledge empowers individuals to create meaningful change for our communities.

 

Whether it’s safeguarding, anti-social behavior tools and powers, domestic abuse awareness, building resilience or leadership, the feedback that we see from the training demonstrates how powerful it can be in providing confidence and encouragement to be professionally curious. It’s a real pleasure to do this work - making a real difference to people’s roles, and of course our communities.''

Stacey has been working in social housing since she was a young, fresh faced and very naïve 16-year-old. She left school not knowing what she wanted to do and fell into a Customer Service role in a Housing Association. Stacey has worked in various roles across the sector but always had a passion for working with vulnerable people. One of her favourite roles was as a Housing Officer as she loved getting her teeth stuck into complicated hoarding cases and seeing how she could help to make even a small difference.

 

Stacey went on to lead a team of 8 Housing Officers. In 2020 her career has naturally led herself into the world of Safeguarding and her current role as a Safeguarding & Tenancy Sustainment Manager. 

 

''I met Chris during a Safeguarding training course he was delivering in 2022. I could sense he was equally as passionate as I am about supporting vulnerable residents and children. Chris’s training session had a real impact on me and how I viewed safeguarding. I felt truly inspired!

 

I started working as an associate with CGTC in October 2023. I have been lucky enough to deliver training to numerous different housing providers in the country and met some amazingly talented people. I have learned so much about myself, different subject matters and gained confidence I didn’t even know I lacked. But the real beauty of training, is the lasting impact you can have and ultimately promoting good practice across the sector, leading to happier/ safer residents.

 

Working on the frontline gives me valuable knowledge and understanding of societal pressures that affect housing colleagues across the sector. It means I am adaptable, approachable, and open to challenge.''

Adam is an experienced senior leader with fifteen years in the social housing sector. He has held Director and Executive roles at different Housing Associations. Adam currently works as an associate consultant, supporting delivery of strategic reviews and service improvement. Adam has a non-executive role at  an award-winning social enterprise with a mission to prevent homelessness and runs a freelance photography business.

 

''Throughout my work in the social housing sector, I have witnessed first-hand the impact of a good home, quality support and services can make. For so many people, a good home is a foundation for a good life. In my experience, this foundation most often starts with excellent people.''

 

Adam is a chartered member of the Chartered Institute of Housing (CIH) and was a founding member of CIH Futures. He contributed to the Department for Levelling Up, Housing and Communities (DLUHC) professionalism review, advocating for well-trained, professional teams as the key to delivering quality housing services.

 

Adam specialises in strategic reviews, service
improvements, and governance. As well as delivering training, his consultancy
work includes Housing Ombudsman independent reviews, ASB and safeguarding
service reviews, pre-regulatory inspection assessments, and strengthening resident
scrutiny and accountability.

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Adam is an advocate for normalising conversations about mental health, particularly amongst men. He has delivered to frontline housing services, managed and led teams, chaired regional safeguarding committees and established services to meet local needs. ''From the frontline to the executive team, I am experienced in managing challenge and difficult conversations. I enjoy bringing all my experiences to the team and working alongside Chris, who’s passion for his work is infectious.''

Jon has worked in the Housing and Housing related support sectors for over 32 years from practitioner to director level. His most recent role was Head of Tenancy Sustainment for a large housing provider. In this role he was the strategic lead for Safeguarding, Domestic Abuse, Anti-Social Behaviour, Mental Health, Self-Neglect, Hoarding and Tenancy Success approaches which included approaches to Vulnerability and Reasonable Adjustments.

 

Prior to this, Jon has managed teams at organisational, local and regional levels, delivering a wide range of housing functions and interventions.

 

During the first 20 years of Jon’s career, he worked in a range of roles in the Housing Related support sector both operationally and as a Regional Director for a specialist housing provider, providing a range of homelessness and tenancy sustainment services.

 

Jon is really passionate about ensuring disadvantaged and sometimes vulnerable people get great services at point of need. Key to this is ensuring organisations have impactful and innovative approaches and well-trained teams.

 

Outside of work, Jon loves the outdoors and spends much of his time either walking upland wilds and coast paths or in/on the sea. Jon is a volunteer ranger for the National Trust and is a keen advocate for the environment. Other passions include promotion of emotional and personal growth, social mobility and justice. Jon is also keen on music and film as well as practicing meditation and mindfulness.    

Other points of note:

 

- Founder and Chair – National Safeguarding and Housing Best Practice Group -25 RPS. 
- Regular podium speaker at roundtables and conferences – most recently Housing and Community Summit (CIH & Nat Fed)
- Winner – National Safeguarding Adults Board Chairs – Partnership Award 2023

- MHCLG ASB Advisory Panel Member – 2023-2025

- Formerly Elected Chair of National Advisory Council of Homeless Link (UK Umbrella body 530+ Member Organisations – 5 years tenure)

- Manager of first service in South East to gain A grades across the board – Supporting People Quality Assurance Framework

Jon has a wide range of qualifications including the Professional Qualification in Social Work, Leadership and Change Management CIH – Level 7 and is currently progressing his Advanced Certificate in Therapeutic Counselling.