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TRAINING COURSES

Changing minds to changing lives...

We hope you enjoy looking at our training courses and we can guarantee that you'll enjoy attending them! Don't just take our word for it, check out our 'Testimonials' page to hear from just a handful of our longstanding clients. 

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For our full brochure containing all the details on costs, learning outcomes and objectives please contact us​

Business Meeting

BUILDING RESILIENCE - FOR HOUSING PROFESSIONALS

Now more than ever, resilience is a quality that will get us through challenging situations. Housing professionals are continuing to deal with extremely complex cases including ASB, Domestic Abuse, Safeguarding, Mental Health problems, financial hardship and much more. This course will examine the impact that this can have on housing professionals working on the frontline, and explore the some key skills that can make individuals become more resilient.

Business Meeting throught the Window

SAFEGUARDING CHILDREN AND ADULTS

Safeguarding is everyone's business. This training course is our most requested course. It's high impact, thought provoking, and packed full of practical information for staff to spot the signs of abuse and neglect.

Team Meeting Presentation

AN INTRODUCTION AND AWARENESS TO MENTAL HEALTH

Mental ill health can often be a factor in dealing with situations such as ASB, Rent Arrears, Non-access issues, Hoarding and so much more. This course is designed for housing professionals to raise their awareness and confidence in knowing what to look out for, how to have conversations about mental health and who to signpost for further support.

City Business Meeting

ANTI-SOCIAL BEHAVIOUR : EFFECTIVE CASE MANAGEMENT

This course will take participants on a journey from opening cases swiftly and effectively, right the way through to closing cases. This training is thought provoking and will leave delegates with brand new ideas, fresh thinking and a new zest for problem solving.

Two Men at a Meeting

HOARDING: PRACTICAL TRAINING FOR PROFESSIONALS

Hoarded properties can be problematic - but what about the needs of the hoarder themselves? This insightful course will help participants understand both the legal aspects of hoarding, as well as the practical ones.

Team Collaboration Meeting

AN AWARENESS OF DAMP, MOULD AND CONDENSATION

Responding to damp, mould and condensation is more than just a repairs issue. It’s a customer service, resident engagement, housing management issue - it’s everyone’s responsibility.  This course gives you the opportunity to get a basic understanding of the technicalities around DMC but also the wider remit around the impact on residents living with DMC.

Planning Meeting

LONE WORKER SAFETY

This course brings a 'standard legal requirement' into an energetic, useful guide for participants when working on their own. We'll talk about the practical ways to keep safe, risk assessments, policy guidance and much more.

Brainstorming Session

ANTI-SOCIAL BEHAVIOUR - TOOLS AND POWERS

This course will give delegates all they need to know when it comes to the enforcement powers available to tackle ASB. We'll not only explore the powers, but also the legal landscape in which they operate, leaving delegates with a feeling of confidence in know what to use, when and how to use it!

Session in Progress

ANTI-SOCIAL BEHAVIOUR STRATEGY FOR MANAGERS

Developing a strategic approach for tackling ASB, can be daunting - as the landscape keeps changing. This course will give managers an eye opening account of how to build an ASB strategy, focusing on key components such as Value for Money, Policy, Partnership Working, Staffing Structures, IT, Regulation and much more.

Taking Notes

MANAGING DIFFICULT SITUATIONS

It's one of the hardest things to manage - other people's expectations and behaviours. However, this course will address some of the elephants in the room - and help towards giving participants the tools to be able to manage conflict, or even avoid it all together.

IT Consulting

THE COURTROOM EXPERIENCE

You'll no longer need to feel daunted about presenting your ASB cases in court, once you've taken part in this interactive training. It will give you the confidence you need to get results in the court room and prepare for any challenges that may present themselves.

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©2022 by Chris Grose Training & Consultancy.

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